Order Cancellation
Orders may be canceled before they are shipped. If you need to change or cancel your order, please contact us within 12 hours of placing it. Once processing or shipping has started, cancellations are no longer possible.
Refunds
We want you to shop with confidence. That’s why we provide the following guarantees:
- ✔ Full refund if you don’t receive your order.
- ✔ Full refund if your order does not arrive within the guaranteed time (45 business days, excluding 2–5 business days for processing).
- ✔ Full or partial refund if the item is not as described.
Refunds are not available in the following situations:
- Your order does not arrive due to factors within your control (e.g., incorrect shipping address provided).
- Your order does not arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters, carrier strikes).
All products are backed with a 60-day money-back guarantee. If you have an issue with your order, please reach out via our Contact page or email us at support@fronjoj.com. We will do our best to resolve it quickly.
Easy Returns
If you’re not satisfied with your purchase, you may return it for a replacement or refund—no questions asked! The item must be returned at your own expense. Please contact us first, and we’ll provide the instructions for the return process.
Please do not send any items back without prior authorization. Our team is always ready to provide the best solutions.