How Can I Search for Products?
You can search for products by typing the product name or keyword into the search bar at the top of any page. For best results, use general keywords. Once you find a product you’re interested in, click the product name or image to view more details.
How Are Shipping Costs Calculated?
Shipping costs depend on the shipping method (air, sea, or land) as well as product weight and size. Rates may vary depending on the courier. During checkout, you will see the available shipping options and their costs before confirming your order.
What Is Buyer Protection?
Buyer Protection is our promise to make your shopping safe and secure. You are protected if:
- Your order does not arrive within the estimated delivery time.
- The product you receive is not as described.
- The product you receive is proven to be inauthentic when authenticity was guaranteed.
How Do I Track My Order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our Order Tracking page or directly on the courier’s website to follow your delivery progress.
Can I Change My Shipping Address After Placing an Order?
If your order has not yet been shipped, you can request a change to your shipping address by contacting our support team as soon as possible. Once the order is shipped, we cannot modify the delivery address.
Which Payment Methods Are Accepted?
We accept secure online payments through PayPal. With PayPal, you can pay using your account balance, bank transfer, debit card, or major credit cards such as Visa, MasterCard, American Express, and Discover.
What If I Receive a Damaged or Wrong Item?
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or refund as part of our satisfaction guarantee. Photos of the item may be required to speed up the resolution process.
Can I Return an Item?
Yes, all our products are backed by a 60-day money-back guarantee. If you are not satisfied with your purchase, you can return it for a refund or replacement. Please contact us before returning any items so we can provide instructions.